CROWD COOKS' KITCHEN
What's in our boxes?
Boxes are composed of a minimum of 2 meals packed in individual trays. You will find informative cards that include the list of ingredients as well as the explanation for reheating the dishes. Our meals are at least 500 grams.
Are you using local and seasonal ingredients?
Crowd Cooks sets very high standards when it comes to ingredients which is why we take great care in sourcing our ingredients responsibly. Our recipes are seasonal so we use local ingredients as often as possible – which is good for you as the ingredients are fresh and good for the planet with a reduction of kilometers travelled by the food.
Who cooks your dishes?
Our seasonal recipes are developed by us focusing on taste and nutritional value and they are cooked by our professional kitchen chefs and partners. All our kitchen partners are AFSCA certified and meals are prepared by professional cooks. We are aiming to surprise you with amazingly tasty, healthy food that makes you feel that you had a home cooked meal without having to cook it.
The little extra from Crowd Cooks? A 100% Brussels implementation! From from recipe development through production and on to delivery of the boxes, the whole is managed either by ourselves or by collaborators,100% Brussels.
How do you ensure food safety?
All our fresh dishes are prepared in professional kitchens. All our kitchen partners are AFSCA certified and work according to GMP to maintain the highest hygiene standards for the preparation of food. They also have a HACCP system in place to control food safety. Both during storage and delivery of our meals we ensure the cold chain is respected. In addition to frequent internal controls we also test our meals regularly at the brufotec laboratorium.
Also, it is important to note that during the COVID-19 health crisis, all members of our teams respect the hygiene rules imposed. Wearing masks during the production of the dishes, packaging and during the home deliveries (and contactless delivery).
Bulk, vacuum plastic and waste management ?
We realize that you don’t like the use of plastic, neither do we! However, we don’t want to put any preservatives in your food either and the tray allow us to give you amazing fresh food without any additives. Your health and well-being is our priority!
Please know that we minimize the use of plastic wherever we can. We order most of our ingredients with local producers to be delivered in bulk – no plastic involved apart from the plastic you see!
MANAGE MY SUBSCRIPTION
Can I choose the dishes I receive each week?
The menu consists of 12 meals, including a selection of meat and vegetarian dishes. Every Thursday you will receive our newsletter where you can compose your box with your favourite meals. Vegetables occupy an important place in our menus. For us, sustainable consumption and balanced and varied meals are very important. So you can count on it!
Can I pause my Crowd Cooks subscription?
Of course. Are you going away for the weekend or on holiday or do you just want to take a break? You can pause any week as you wish. We send you an email every Thursday so that you can select your meals or pause the next week(s).
How can I cancel my subscription?
We will be sad to hear that you are leaving us, but if you wish to cancel your subscription, you can do so at any time via your online customer account (My Account/Subscription/Cancel).
payment & invoicing
How much does it cost ?
Our box with 2 meals for 2 people (so 4 portions) or a box of 4 meals for 1 person (4 portions) costs €49.90. You can see the price for all the boxes when you start an order. The delivery fee is 5,9€
Our meals are generous (500g/person), are delivered to your home free of charge and are prepared with seasonal, local and high quality fresh ingredients.
What payment methods are accepted ?
We accept Visa, MasterCard and American Express credit cards. For the moment, the use of Electron and Maestro cards is not yet possible. We unfortunately cannot accept payment in cash or meal tickets.
How do you ensure payments are secure ?
Our payments are completely secure. Transactions are handled by Stripe, the global leader in online payment management.
How are payments for subscriptions made ?
If you have not suspended or cancelled your subscription, we will debit payment each week, at the same time as your first payment from the credit card account selected and registered in your Crowd Cooks customer account.
SHIPPING & RETURNS
How far in advance can I place an order?
You can order until Tuesday 9am for a delivery scheduled on Sunday or Monday.
When will I receive my order?
Deliveries are made every Sunday evening between 4pm and 8pm or on Mondays between 10am and 2pm. You will receive an SMS on Friday at 2pm to notify you of a more precise slice of delivery. The delivery of our orders is provided by the Brussels logistics platform Shippr.
Where do you deliver?
In addition to Brussels and the Flemish and Walloon Brabant, we now deliver to Ghent, Antwerp & Namur. You can see a map of our delivery area here
I am unable to take delivery of my package, what can I do?
You might want to consider your neighbor or the nice lady on the ground floor who may be able to help you and take delivery of the meals. Please do make sure the meals can be kept cold. In this case, may we ask you to send us an email at hello@crowdcooks.be
preparation & storage
How long can I keep my dishes ?
We pride ourselves on a minimum refrigerated shelf life of five days, so Friday evening of the week following delivery is the best by date. This gives you the flexibility to consume the dishes when you want to that working week. We cannot ensure the food is fit for consumption after these five days.
What are the best ways to reheat dishes ?
Our trays are to be reheated in the microwave while keeping the protective film (it allows you not to cook the preparation further) for 5 minutes and also in the traditional oven for 20 minutes at 160°C.
Can I freeze my food for later use ?
Yes, you can freeze your dishes (before they expire) for later consumption (we recommend max 3 months at -18°C).