FREQUENTLY ASKED QUESTIONS

Capture+d%E2%80%99%C3%A9cran+2019-01-13+%C3%A0+20.12.23.jpg
Capture d’écran 2019-01-13 à 20.15.13.png
DeliveryV3.jpg

About us

  • What does Crowd Cooks offer?

  • Who is behind Crowd Cooks?

  • How to contact us?

Crowd Cooks' kitchen

  • Are you using organic, local, seasonal ingredients?

  • Who cooks your dishes? 

  • How do you ensure food safety?

  • Why vacuum cooking?

Shipping & Returns 

  • How far in advance can I place an order?

  • When will I receive my order?

  • Where do you deliver?

  • I am unable to take delivery of my package, what can I do?

 
Capture%2Bd%25E2%2580%2599%25C3%25A9cran%2B2019-01-13%2B%25C3%25A0%2B20.07.06.jpg

Preparation & storage

  • How long can I keep my dishes?

  • What are the best ways to reheat dishes?

  • Can I freeze my food for later use?

Capture+d%E2%80%99%C3%A9cran+2019-01-13+%C3%A0+20.19.44.jpg

Manage my subscription

  • Can I choose the dishes I receive each week?

  • Can I pause my Crowd Cooks subscription?

  • How can I cancel my subscription?

Capture%2Bd%25E2%2580%2599%25C3%25A9cran%2B2019-01-13%2B%25C3%25A0%2B20.25.47.jpg

Payment & invoicing

  • What payment methods are accepted?

  • How do you ensure payments are secure? 

  • How are payments for subscriptions made?