Shipping & Returns
With our partner Shippr
How far in advance can I place an order?
You can order until Wednesday at 5pm for a delivery scheduled for Sunday or Monday.
When will I receive my order?
Deliveries are made every Sunday evening between 6pm and 8pm, and Monday morning from 10 am until 1 pm. You will receive a message during the weekend to notify you of a more precise delivery schedule. The delivery of our orders is completed by the Shippr logistics platform.
Where do you deliver?
We deliver to the Brussels region (all 19 communes), Flemish and Walloon Brabant. Do not hesitate to contact us if you have any questions (David : 0497 47 47 09, firstname.lastname@example.org).
I am unable to take delivery of my package, what can I do?
You might want to consider your neighbor or the nice lady on the ground floor who may be able to help you and take delivery of the meals. Please do make sure the meals can be kept cold. In this case, may we ask you to send us an SMS (0497 47 47 09) with his/her first and last name and address.